More than just a beautiful design is needed for a positive user experience. It involves several elements cooperating to guide site users and assist them in achieving their objectives as quickly as possible.
Every component of a website, from the website structure to the product details, needs to be optimized with the user experience in mind.
Let’s discuss some original and rather easy methods for improving your e-commerce user experience, or UX.
What is UX and Why is It Important?
User experience, or UX, refers to all facets of how the end-user interacts with the business, its services, and its products. It’s crucial to remember that this applies to interactions on various devices with varied screen sizes.
You run the risk of losing potential clients even if your desktop user experience is excellent but your mobile user experience is subpar. Making the necessary changes is crucial because eCommerce sites are seeing an increase in traffic from mobile devices. This ensures that the site looks good on all screens.
You can also raise the value of your micro business by providing a positive user experience. Customers may simply discover new products and quickly find the ones they’re seeking thanks to this. Customers would want to stay on your website longer due to the enjoyable shopping experience, which would increase the likelihood that they would buy more things.
Unique Ways to Improve UX
Optimize for mobile usage
Mobile optimization, which enables customers to multitask while on the go, is currently in high demand. This refers to the fact that 48% of all web page views are from mobile devices.
In addition, Google indexes every new website based on mobile-first principles. In order to rank you for mobile-initiated queries, Google’s ranking systems will now make use of the mobile version of your page.
Decide on the indicators that best describe your audience and your position in the market. Check the audience demographics and engagement of your visitors with tools like Alexa. Make the interaction with your customers as convenient as you can by understanding their top priorities. You can also make sure your eCommerce website is mobile search optimized in addition to having a good site search UX.
Make it easy to navigate
People might easily become confused and lost on a busy website with poor navigation. Customers should be guided by the design through your online store.
Observe how organized primary menus are provided by businesses like Walmart so that customers may quickly access pages that offer the things they require.
Search and sort tools should be available in online stores and on e-commerce websites. Classify every item that is highlighted on your main menu. By providing expanded services through criteria like price, color, size, location, etc., you may improve user experience.
Personalize the experience
Boost your customer relationship management by creating a deeper connection with your audience by personalizing your content.
On the basis of past transactions, make recommendations. Locate things that people are more likely to like by helping them find them. This not only expedites the purchasing procedure but also completes a sale as quickly as feasible.
Increase the level of customization you are currently providing. Customers’ current location in previously searched information is saved. Users who were paused in the middle of a search can pick up where they left off.
Create great product information
Everyone is tempted to give anything at a store a close inspection before purchasing it. There are restrictions in the online world in this regard.
You must emphasize short, appealing product descriptions together with crystal-clear, captivating pictures to close the gap. The specifics should be clear and understandable.
Users have less time to focus and are busier. Before making a purchase, they frequently scan product and service information.
Use helpful filters
There are some online retailers with millions of products. Users find it challenging to explore, thus these businesses make use of the existing filters. Filters must be prominent and readily available on the product list.
You must first comprehend how users are searching for your items in order to develop them. Some filters are more significant than others; for example, a customer’s preferred price range is typically one of the most significant criteria.
It’s crucial to take the input method into account while creating the filters, in addition to their order. It’s typically preferable to offer text inputs rather than sliders alone for filters where precision is important; however, you can offer both.
Additionally, you can make use of single or multiple selection fields, predetermined ranges, etc. Always choose the input method that enables the quickest use.
Give products meaningful names
Customers may be confused by product names even though they make internal sense. Set the scene for making decisions. Model numbers or underlying technologies in names run the danger of alienating non-technical people.
The same is true for titles that are extremely cutesy or original. Pick product names that convey usefulness or value from the standpoint of customers. You can use multilingual UX design and provide names and information for your products in different languages.
Design easy-to-scan product pages
The user typically makes their decision about whether or not to purchase a product on the product page. Therefore, it’s crucial to provide knowledge that will aid in decision-making without overwhelming users with information.
Only essential information should be immediately displayed. All other information should be readily available without obstructing the view. While some customers are happy to base their decision only on the information provided in the overview, others like to learn as much as possible about the product before making a purchase.
Implement FAQ page
A well-written and well-organized FAQ page are the first places customers look for information. They will find answers to questions that they would otherwise ask you individually, which would save valuable time from the other tasks you need to complete. Customers who observe your efforts to be open and honest in responding to their questions will regard your company as reliable.
You don’t need a magic formula to create a successful and long-lasting online business. Establishing an authentic connection with visitors to your website should be your first priority.
To make the purchasing procedure as simple as possible, online business owners should make a sincere effort to maintain a clean, user-friendly website design. Start using these practices for improving your e-commerce user experience and you will be good to go!